About
Areonic helps mystery shopping and CX measurement companies give their clients something visits alone can't: steady, evidence-based visibility between visits.
Our product, OpsPilot, uses the cameras already installed in your clients' locations to run an always-on audit. AI flags what happened, our analysts check it, and your team gets clear, provable findings it can deliver under its own brand.
Mission: turn every store camera from a passive recorder into a working part of operations.
Vision: mystery shopping that is continuous, objective and affordable to run at any scale.
2. Services Offered
OpsPilot for CX and compliance programs
- Ongoing SOP checks: opening and closing times, staff presence, greeting, uniform and hygiene, store upkeep, merchandising and display compliance, service speed
- Customer interaction checks where the law allows: greeting, offer of help, loyalty ask
- Custom checklists built around each client's own standards and scoring
- Daily alerts, video evidence of each finding, and trend reports by location, shift and standard
Partnership models for MSPA members
- White label: OpsPilot runs under your brand, and findings feed your reports and dashboards
- Co-branded pilots: test it with one client before rolling it out more widely
- Bundled programs: combine your shopper visits with continuous video checks in a single offer
Supporting technology: cloud video platform, the Areonic Bridge (connects existing DVRs and NVRs to the cloud in under 10 minutes), and cloud cameras for locations that need them.
3. What Sets Us Apart
- Adds to your visits, doesn't replace them. Shoppers bring the human view. OpsPilot covers the hours in between.
- Human-verified. Every AI flag is checked by an analyst before it reaches you, so no raw AI output goes to your client.
- Usually no new hardware. It works with the cameras clients already have.
- Grows without recruiting. You can add locations and checks without hiring more shoppers or paying more travel costs.
- Proof, not opinion. Each finding comes with video evidence, which makes results easier to defend with clients.
- New revenue for you. It's a recurring product you can sell to clients you already have.