CME 2025: Lake Buena Vista, FL

Description

After registering for conference, please book your room here:
 https://book.passkey.com/e/51030562

The fourth annual CME conference, The Conference for Creating, Measuring and Enhancing the Customer Journey, promises a packed line-up of top speakers coming to deliver actionable ideas at the Hilton Orlando Lake Buena Vista @ Walt Disney World Resort!

This property is a ten-minute walk from Disney Springs (formerly Downtown Disney) and just a five-mile drive to EPCOT. A theme park shuttle is included with your stay. All guests receive Disney Extra Magic Hours, giving them early access to select theme parks before they open to the general public. This exclusive benefit lets you experience popular attractions with shorter wait times and a more relaxed pace.

Discounted Hertz rental car rates for CME attendees can be booked here.

CME Agenda (Updated 8/8/25)

Monday October 13

TBD | Golf at Disney Courses

Tuesday October 14

12:00pm - 3:00pm | Registration Open

1:00pm - 5:00pm | Shopmetrics CX™ Strategic Update 

2:00pm - 5:00pm | PRISM Intelligence - AI Innovations & Cocktail Event

3:00pm - 5:00pm | LiveShopper Sassie Client Event

6:30pm - 8:00pm | Registration Open

6:45pm - 7:45pm | Worldwide Board Reception

7:45pm - 10:00pm | Opening Night Dinner Party 
Sponsored by Research Metrics

Wednesday October 15

8:00am - 3:00pm | Registration Open

8:15am - 8:45am | New Members / First Time Attendees

9:00am - 9:15am | President's Welcome

9:15am - 10:00am | General Session

10:00am - 10:45am | Interactive Group Workshop

10:45am - 11:15am | Networking Break

11:15am - 12:00pm | Group Workshop II

12:00pm - 1:50pm | Legislative Lunch

Concurrent Breakout Sessions

2:00pm - 2:55pm | 2 Breakout Sessions and Legislative Appointments

3:00pm - 3:25pm | 2 Breakout Sessions and Legislative Appointments

3:30pm - 4:00pm | 2 Breakout Sessions and Legislative Appointments

4:00pm - 5:00pm | Networking Reception

5:00pm | Dine Around Disney Springs

Thursday October 16

8:30am - 9:00pm | Registration Open

8:15am - 8:45am | New Members / First Time Attendees

9:30am - 9:35am | Program Start

9:15am - 10:20am | Innovations in Platform Technology Panel

10:20am - 11:00am | General Session II

11:00am - 11:30am | Networking Break

11:30am - 12:15pm | General Session III

12:15pm - 2:00pm | Awards Luncheon

12:15pm - 2:00pm | 2026 Registrations Open at Registration Desk